Exchange & Return
You can exchange or return unused panties within 30 days. You may try on the panties over top of the underwear you are wearing. Simply fill out the form in our exchange and return portal and return the panties to femtis. The postage for the return shipment is borne by the customer. Please only return to:
Packangels Logistikzentrum
femtis GmbH
Dillfeld 22
Tor 35
35576 – Wetzlar
Deutschland
Exchange
Fastest processing
You can easily change the panties into other sizes or models. We process your exchange request within only 3 working days and take over the new shipping costs to you!
Flexible selection
You want to change into panties that cost more? Or choose additional panties? No problem. You will receive a payment request from us. After receipt of payment, we will send you the desired exchange goods immediately!
Extra discount
The femtis quantity discounts also apply to the exchange. The decisive factor is the number of panties you keep in the end. If you choose additional panties when exchanging, you can benefit from additional discounts!
Return
At femtis you get your money back quickly! We will refund returns within 3 working days after receiving the shipment.
Simple, quick and fair - this is what sets femtis apart from others
We believe that exchanges and returns should be easy, quick and fair. This is why the following applies at femtis:
- Exchange option: Exchange is of course possible at femtis, you do not have to place a new order with extra shipping costs!
- Without application bureaucracy: Extra applications for exchange or return are not required at femtis. Simply fill the form in the exchange and return portal and send back the panties, done!
- Free choice of shipping service provider: Some providers oblige you to purchase a 5,- EUR return label, even if you only want to return or exchange a single panty. At femtis, the following applies: You decide for yourself which service you want to use, because shipping alternatives such as Deutsche Post or Hermes are often cheaper!
- With the opportunity to try: Some only accept "unworn goods in original packaging" for exchanges or returns. But how can you then convince yourself of the right fit? At femtis you can try the panties over top of other underwear!
- Printer-free: Everything you need for an exchange or return is included in your femtis delivery, you do not need a printer!
- Fastest processing: Waiting for weeks for your exchange or your money? Not with femtis. We process all returns within only 3 working days!